JDL Access, LLC, a provider of patient access services based in Clearwater, Florida, has announced the commercial launch of its proprietary case management platform, Access Bridge. The platform was initially developed for JDL Access's internal operations and is now available as a licensable solution for medical technology companies seeking to build or improve their own patient access programs.
Access Bridge was designed by case managers to address the daily challenges faced in patient access operations. It handles benefit verifications, prior authorizations, and appeals processes. According to the company, the platform features enterprise-level security and complies with HIPAA regulations.
"We built Access Bridge to solve the challenges we saw every day in patient access," said Kim Norton, CEO of JDL Access. "We realized that many companies face the same obstacles when trying to bring these services in-house. Access Bridge gives them enterprise-grade technology without the years of development, the significant cost, and the trial-and-error we've already gone through."
The platform is tailored specifically for medical technology companies rather than being a generic workflow tool. It incorporates compliance frameworks and audit trails specific to regulatory requirements within patient access programs. Its workflows are adaptable to frequent changes in payer policies and coverage criteria. The system also offers API connectivity for integration with sales CRM platforms.
A notable feature is its site-based pricing model, which aims to reduce costs compared to traditional per-user licensing fees often found in other software solutions. Additionally, Access Bridge provides analytics capabilities intended to help users adjust strategies within a dynamic market environment.
Other features include intelligent case tracking with automated workflows and dynamic forms designed to minimize manual entry errors; real-time analytics dashboards; secure communication channels between case advocates and provider sites; white-labeling options; role-based permissions; encrypted communications; comprehensive audit trails; and hosting on cloud infrastructure with 99.95% uptime.
Access Bridge targets two main types of clients: those currently outsourcing their patient access services who wish to bring these functions in-house using an established technology foundation, and organizations looking to update or replace legacy systems while maintaining integration with existing data tools.
