Travelers with hearing loss often face unique challenges when navigating airports and air travel. Background noise, unclear announcements, and fast-paced environments can make it difficult to hear important information. However, planning ahead and knowing your rights can help reduce communication problems.
Passengers are not required to remove their hearing aids at airport security checkpoints. The Transportation Security Administration (TSA) advises travelers to inform officers if they are deaf or hard of hearing and may need assistance during screening. If a medical device such as a hearing aid sets off an alarm, additional screening may be necessary. Travelers should avoid placing hearing aids directly on conveyor belts or in plastic bins due to the risk of static electricity damage, and can request assistance if needed.
Lise Hamlin, director of public policy at the Hearing Loss Association of America, shared her approach: "Since then, I have self-identified at every point in the travel process: when purchasing my ticket, at the ticketing counter, at TSA security, at the airline gate, when boarding the plane, and if needed, at baggage claim." She also uses a hearing service dog for added support.
Many airports now offer induction loop systems that allow people with compatible hearing aids or cochlear implants to better hear announcements despite background noise. To use these systems, travelers need to switch their devices to the telecoil setting. While newer technologies like Auracast promise improved accessibility by streaming announcements directly to compatible devices via Bluetooth, this option is not yet widely available in airports.
Onboard airplanes, passengers do not have to turn off their hearing aids during takeoff or landing. However, entertainment options may lack captioning and in-flight announcements can still be difficult to understand. Passengers are encouraged to notify flight attendants about their needs and bring personal entertainment such as books or downloaded videos.
Federal law provides specific protections for travelers with hearing loss under the Air Carrier Access Act (ACAA), passed by Congress in 1986. This legislation requires airlines and airports to make information accessible after self-identification as having hearing loss; ensure television captions are enabled; provide effective communication on commercial aircraft; and permit service animals for those who require them.
Travelers have the right to indicate their need for special services when booking flights online or by phone by selecting “hearing loss or impairment.” This alerts airline staff throughout the journey. Passengers can also request disability seating near the front of the aircraft for better access to crew instructions—these seats must be provided at no extra cost if available.
Ensuring clear communication with airline staff is another protected right once a traveler has self-identified as having hearing loss. Requests such as direct notification of pre-boarding or gate changes can help ensure important updates are received promptly.
Packing essentials such as spare batteries or chargers for hearing aids is recommended before departure. Visiting a hearing healthcare professional prior to long trips may also help prevent technical issues during travel.
These measures aim to improve accessibility so all passengers—including those with hearing loss—can navigate air travel more smoothly.
