To ensure that its commitment to patient care is upheld, Vanderbilt University Medical Center (VUMC) recently launched eStar, its updated Epic Systems medical records software platform.
Brian Carlson, VUMC patient experience senior director, said in a release that VUMC has made strides to remain patient focused while the facility created a toolkit to help its personnel navigate its updated system.
“These tools are readily available in our Learning Exchange and on our website so they can be referenced and downloaded at any time,” Carlson said in the release. “We encourage everyone to make use of these resources to ensure our patients’ care and experience is exactly what they expect – excellent.”
Resources available include guides to using EpicLeap and eStar and educational communication tips for optimizing patient experience and keeping individuals and families apprised during appointments and procedures, the release said.
Additionally, VUMC highlighted its six-point Vanderbilt Patient and Family Promise in the release, listing inclusion, privacy, collaboration, communication and respect, as values to uphold for its patient community. The pointers extend to family involvement, education, and clear, concise explanations of diagnoses and care plans.
“We encourage our leaders to share all of these important resources with their staff members,” Dr. Paul Sternberg Jr., VUMC chief patient experience and service officer, said in the release. “Our patients have entrusted us with their well-being, and we are committed to excellence in every interaction. We won’t lose sight of that commitment during this transition period.”