CirrusMD issued the following announcement on Jan. 30.
CirrusMD, the market leader in chat-first virtual care delivery, today announced its new collaboration with Sanitas Medical Centers.
The initiative will address Sanitas' needs tied to rapid growth by enabling patients and their families to access instant, barrier-free conversation with a trusted Sanitas doctor via mobile or web when they need it most.
"We're thrilled about the CirrusMD and Sanitas collaboration, which builds on a shared commitment to viewing every medical experience through a patient's eyes," says CirrusMD Chief Operating Officer, Scott Johnson. "We're also eager to expand our scope and heighten focus on providing accessible, extraordinary virtual care experiences for Spanish-speaking patients."
With more than five years' experience operating at scale with similar national integrated delivery networks, including the largest integrated delivery network in the nation, the chat-first CirrusMD platform has been proven to lower emergency room costs, decrease wait times, and lower call center volume while driving utilization rates that far exceed telehealth industry norms. The CirrusMD partnership will perpetuate Sanitas' patient-focused reputation and renowned white-glove service model, which aims to control the cost of care while maintaining the highest levels of quality and patient satisfaction.
Available for patient access as of January 2019, the CirrusMD solution is white-labeled as Sanitas' healthcare platform and supports the Sanitas brand by providing:
- On-demand patient access from any phone or web-enabled device, with an average physician response rate of 83 seconds or less
- Seamless on-platform handoff between care resources
- Custom patient programs proven to drive high patient engagement
"We have found in CirrusMD a unique virtual channel for our patients as it allows them to pick and choose, from chat to video and from mobile to desktop, how to interact with a Sanitas doctor," says Sanitas Florida Chief Executive Officer, Dr. Juan Estrada. "This initiative will deepen our relationship with our patients, provide greater continuity of care and help lower costs."
Original source can be found here.